Shipping & Returns
All products ship within 7-10 business days.
Do I have to sign for a package?
Orders do not automatically require a signature for delivery. At their discretion, Fed Ex or the Post Office may leave a delivery on your doorstep.
If you desire to have the Fed Ex package signed for, you should place your order via phone, and ask for the signature-required option. This service costs $4.00. Unfortunately, you can not request this service on an order placed via the Metal Concepts web page.
Metal Concepts may require a signature for high-value orders, replacement orders, or addresses with previous delivery issues.
What are Shipping Restrictions?
1. We can not ship orders C.O.D.
2. We can not ship to hotels, motels or other temporary addresses.
3. I will No longer be shipping to P.O. box's do to the excessive fraud I've been getting from those sights.
4. Orders to APO/FPO and international addresses must ship via the US Mail service, which has size limits on packages. Therefore, some of the larger Products or other items may not be able to be sent overseas. Also, items classified as Hazmat or ORM-D such as glue or LiPo batteries can not be shipped outside the contiguous USA, or militatry addresses with the USA. If you get a "No quote" or no result for the shipping quote, this is likely the problem.
How do I check on a delivery?
When you place an order via the Metal Concepts RC website, you will automatically receive an Order Confirmation via email which shows the details of your order. A subsequent automated email will inform you when your order ships and provide a tracking number or delivery confirmation number, if available.
Note: We can not guarantee email delivery. A few popular email hosts may completely block our email to you. Also, please double-check the accuracy of the email address you provide us. If there is a typographical error in the email address, you will not receive emails from us.
Why was my order not shipped right away, and "Next Day" means "tomorrow", right?
All delivery-time estimates are based on travel-time after leaving the warehouse, not from the time of the order. Most expedited orders received by 11:00AM ship the same day (9:00AM on Friday), but some orders require additional handling or processing, such as credit card authorizations and billing/shipping address issues, which can delay the shipment by a day or more. Orders received later in the day, and orders with standard shipping, will likely leave the warehouse the next day and then follow the shipper's delivery schedule.
Keep in mind there is normally no holiday or weekend shipping or delivery.
If your order is time-critical, we suggest placing your order over the telephone.
International Orders: Can sometimes take 5-8 weeks to arrive because of the countries individual Customs Departments. If your not receiving it in a timely manner check your local customs.
Easy Returns & Exchanges
How do I return an item I don't want?
We will accept new unused merchandise for return that was purchased from Metal Concepts RC within 30 days of receipt.
Please include a copy of your invoice which shows the order number, with a brief note if needed. Please use Original packaging to return product.
There is a restocking fee of 20% for all returns.
Refunds are made via check, unless the original credit card information is provided in the package. For your security, please do not email us credit card information.
Failure to meet these requirements makes it difficult for us to take any action and the goods will be returned to you. We cannot accept C.O.D. packages.
Returns should be sent to:
Metal concepts RC
13036 Los Nietos road Suite C
Santa Fe Springs, CA 90670
The package was damaged in shipping. Now what?
If it appears that your package has suffered damage during shipping, please refuse the delivery if possible. If you have already accepted delivery and then find shipping damage, please call our Customer Service at 714-752-0575 or email me at Michael@metalconceptsRC.com as soon as possible.
Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
If you have a question about a return, warranty, or contact information, please contact our Service Department for assistance:
Metal Concepts RC
13036 Los Nietos Road Suite C
Santa Fe springs, CA 90670
Warranties are expressly for material and workmanship defects only (to be determined by our experienced staff). Once the product has been used or disassembled warranty no longer applies. Therefor you MUST inspect the product once received and if you are unhappy or dissatisfied you may call for an RMA# and return it.
If determined to be defective by our staff, we will refund your purchase cost or send a fixed (or completely new product based on our discretion).
If determined it is NOT defective we can still refund if you chose -20% restocking fee. Restocking fee may be waived on a case by case basis as determined by our interaction with you the customer.